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Advanced Support Services

Solution Critical Care

What is Infolock’s Advanced Support Services Offering?

Infolock’s advanced support solution, known as Solution Critical Care (SCC) goes beyond troubleshooting and break-fix support by providing expert assistance with configuration questions, architecture issues, and policy development. SCC also offers value-added services like an annual DLP Health Check and application upgrade. SCC features include:
  • Initial Case Review & Troubleshooting
  • Designated Support Manager
  • Assistance with Configuration Questions
  • Policy Recommendations
  • Architecture Recommendations
  • Application Upgrades
  • System Health Checks
  • Bi-weekly Status Calls
  • Quarterly Account Reviews

Form

Please Fill Out The Form To Gain Access To The Advanced Support Services (SCC) Datasheet

Advanced Support Services (SCC) Datasheet

Form

Please Fill Out The Form To Gain Access To The Advanced Support Services (SCC) Datasheet

Advanced Support Services (SCC) Datasheet

Subject Matter Experts

On Call

SCC is designed to make the Infolock team a customer’s go-to SME resource for their data security solution portfolio. A Support Manager is assigned to serve as the central intake point for all application concerns and assign tickets to the appropriate engineering resource based on the nature of the task. Veteran engineering resources with multiple industry credentials & certifications then address the ticket, which could include:

  • Initial Support Case Reviews
  • Solution Design
  • Diagnostics
  • Architecture
  • Advanced Technical Troubleshooting
  • Systems Integrations
Interested in learning more about Solution Critical Care?
Schedule a call today!
Schedule a Call

Broadcom Enterprise Security
Coverage

SCC covers a broad spectrum of Broadcom/Symantec Enterprise Security products.

Data Protection
Data Loss Prevention
CASB
Network Security
Cloud Web Security
On-Premise Proxy*
Threat Protection

Endpoint Security

Benefits

What Are the Benefits of
SCC?

Veteran
SMEs
Access veteran data security engineer experts that maintain all relevant vendor & security industry certifications (e.g., Symantec Knight, CISSP, etc.).
Risk Reduction
Savings

Maintain healthy and effective data security tools and avoid expensive data compromised costs.

Increased
Stability

Leverage a more stable environment with fewer support issues.

Value-Added
Services
Take advantage of SCC’s value-added services, and get access to regular upgrades, policy development, training, and preventative health checks.

Interested in learning more about Solution Critical Care? Schedule a call today!

Schedule a Call
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