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Technical Support Consultant

You are a task-oriented professional with a love for Information Technology and strong customer support background. As a Technical Support Consultant, you will develop expertise in configuring, building scripts, and supporting a log management appliance that monitors customers’ systems. You’ll monitor the application logs and provide support to customers who may be experiencing incidents and/or data loss. You take initiative to find ways to improve processes and develop strategies to solve support cases quickly and efficiently while keeping customer satisfaction high. The Technical Support Consultant will operate under the Manager of the Appliance Solutions to assist with all INSIGHT Support cases, from open to close.

Location: Arlington, VA

What’s In It For You:
  • Competitive pay and company-wide bonus program
  • Working in a fast-growing company with opportunities for professional growth and development
  • Four (4) weeks PTO, paid holidays, health and 401(k) benefits
  • No drama workplace that allows remote work, flexibility, and autonomy
What We’re Looking For:
  • A Bachelor’s in IT, software, systems, or other equivalent experience
  • At least 2 years experience in IT, Tier 1, 2, or 3 help desk support
  • Experience working with Windows and Linux environments